Elevé Catering ("Elevé," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have — in line with Singapore's Personal Data Protection Act (PDPA).

If you have any questions after reading this, reach out at connect@eleve.com.sg.

1. Who we are

Elevé Catering is a halal-certified catering business based in Singapore. Our registered address is 15 Jalan Tepong, #04-10, Jurong Food Hub, Singapore 619336.

2. What information we collect

We only collect what we need to respond to your enquiry and deliver our catering services. This typically includes:
When you fill in our enquiry form:

• Your name

• Your company (if provided)

• Your email address

• Your phone number

• Details about your event — type, date, headcount, and any notes you share with us

 
When you contact us by email or phone:

• Your contact details and anything you choose to share in your message

 
When you browse our website:

• Standard technical data like your IP address, browser type, device type, and pages visited, collected through cookies and analytics tools

 
We do not collect sensitive personal data (like identity card numbers, financial details, or health information) through this site. If such information is ever required during the course of fulfilling an order, we'll ask for it separately and handle it securely.

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3. How we use your information

We use your personal data to:

• Respond to your enquiry and prepare a catering proposal

• Communicate with you about your event, menu, and logistics

• Process your booking and deliver our services

• Send occasional updates about our menus or offerings, but only if you've opted in

• Improve our website and services based on how visitors use the site

• Meet our legal and regulatory obligations

We do not sell your data. We do not share your information with third parties for marketing purposes.

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4. Who we share your information with

 

We only share your data when necessary to deliver our services or comply with the law. This may include:

• Service providers who help us run our business — website hosting (Wix), email, payment processing, and analytics tools. These providers are bound by their own privacy obligations.

• Legal authorities if required by law, court order, or to protect our rights or the safety of others.

Any third party that handles your data on our behalf is expected to keep it confidential and use it only for the purpose we've engaged them for.

 

5. Cookies and website analytics

Our website uses cookies — small text files stored in your browser — to make the site work properly and to understand how visitors use it.

 

We use cookies for:

• Keeping the site functional (for example, remembering your form inputs)

• Analytics (understanding which pages are visited most, how long people stay)

• Performance monitoring

You can disable cookies in your browser settings at any time. Some parts of the site may not work as expected if you do.

 

6. How long we keep your information

We keep your personal data only for as long as we need it:

• Enquiries that don't lead to a booking: up to 12 months, in case you reach out again

• Confirmed bookings and client records: up to 7 years, for accounting and legal purposes

• Marketing preferences: until you opt out

Once we no longer need your data, we securely delete or anonymise it.

7. How we protect your information

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. This includes:

• Secure hosting with encryption in transit (HTTPS)

• Access controls so only authorised team members can view personal data

• Regular reviews of our data handling practices

No system is perfectly secure, but we treat your data with the care we'd expect for our own.

8. Your rights under the PDPA

Under Singapore's PDPA, you have the right to:

• Access — request a copy of the personal data we hold about you

• Correct — ask us to update information that's inaccurate or incomplete

• Withdraw consent — tell us to stop using your data for marketing or other non-essential purposes

• Delete — request that we delete your data, where legally possible

To exercise any of these rights, email us at connect@eleve.com.sg. We'll respond within 30 days.

 

9. Children's privacy

Our services are intended for adults and corporate clients. We don't knowingly collect personal information from anyone under 18. If you believe a child has submitted data to us, please let us know and we'll remove it.

 

10. Changes to this policy

We may update this policy from time to time — for example, if our practices change or the law requires it. The "Last updated" date at the top of this page will always reflect the latest version. We encourage you to check back occasionally.

11. Contact us

If you have questions about this policy, want to access or correct your data, or have any other privacy concerns, please contact:
Elevé Catering Email: connect@eleve.com.sg Phone: +65 9839 4741 Address: 15 Jalan Tepong, #04-10, Jurong Food Hub, Singapore 619336